Returns and Refunds Policy:

You have the right to cancel an order within 30 days without giving a reason.

The cancellation period of an order is 30 days from the date of receipt of the product or from the moment in which an indicated third party, who is not a courier, takes possession of the supplied product.

In order to exercise this right of cancellation, you must inform us of the decision with a clear statement.

You can inform us by email at info@thepoplabel.com

We will send the refund within 30 days of receiving the returned products. We will use the same payment method used for the order and no refund fees will be charged.

Conditions on returns:

To ensure that products are eligible for return, please ensure that:

• The products have been purchased no more than 30 days ago
• The products are in their original packaging

The following products cannot be returned:

• Products supplied according to specifications or customization indicated.
• Products supplied which by nature are non-returnable, for example products that deteriorate rapidly or have expired.
• Products supplied that are not returnable for hygienic and sanitary reasons, opened after delivery.
• Products supplied which, after delivery, are by nature inseparable from others.
• We reserve the right to refuse returns of products that do not meet the above return conditions at our sole discretion.

Returned products

You are responsible for the cost and risk of returning products. You must send the products to us at the following address:

thepoplabel.com

We cannot be held responsible for products returned lost or damaged in shipping. Therefore, we suggest using a tracked and insured shipping service. We are unable to provide a refund without having received the products or without proof of shipment of the products.

Gift:

If the products were marked as a gift when purchased and shipped directly to you, you will receive a gift card worth the return. Once the returned product is received, a gift certificate will be sent by email.

If the products were not marked as a gift at the time of purchase or the gift buyer received those products directly, we will send a refund directly to the buyer.

Contact

If you have any questions regarding the return and refund policy, please contact us by email at info@thepoplabel.com